Refund policy

General

We operate a 7-day return policy, meaning 7 days after receiving your Fil.

To be eligible for a return, your item must be in the same condition that you received it, so unopened, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at hello@getyourfil.today, and we can take you through the process. 

For any general questions or concerns about any Fil products that you have purchased, you can contact us at hello@getyourfil.today

 

Damages and issues
Please inspect your order upon receipt. If you find the item is defective, or damaged or if you receive the wrong item, please contact us immediately at hello@getyourfil.today so we can investigate

Refunds
Once we have received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. This does not take into account any additional time required by your bank or credit card company to process and post the refund from their side.

If more than 20 business days have passed since we’ve approved your return, please contact us at hello@getyourfil.today